We offer a 100% Guarantee on all of our dresses. If there is an issue or fault with any item we will replace it immediately upon notification, or if we are out of stock a full refund (less postage) will be issued.
Please note we do not offer refunds for change of mind, ill fitting, wrong colour, not what you thought, or on sale items - all care is taken to provide full details and images of each dress sold. We also provide the opportunity for fabric samples to be purchased for our Original Infinity dresses along with our LUXE Velvet dresses in order for customers to check and clarify fabric type and colours prior to purchasing dresses.
If you wish to exchange dresses for another colour we are more than happy to exchange. Return postage is at the cost of the buyer, but we are happy to cover the cost of sending out new dresses :)
We will only offer a refund (if applicable and agreed) for items if they are returned on a timely basis as detailed below and are in the same condition in which you received them. If you do not meet these requirements, your return for credit/refund will be forfeited. We also have the right to refuse credit/refund if items have been worn and are not returned in the same condition as when sent out - there will be a $10 re-stocking fee per dress deducted from the refund.
Items need to be returned/received back within 10 days of receipt if within Australia & 28 days for International.
All returns by mail to:
The Hidden Closet Co.
15 Karranga Avenue
Killara NSW 2071
We are proudly 100% Australian Owned and Operated