How long will it take to send out my order?
Although we are located in Sydney, Australia we are a world wide business and post to every corner of the globe and we do this daily!! Generally orders are processed same day with pre-orders being dispatched same/next day on arrival of stock into our warehouse. Orders received over the weekend are processed and dispatched Monday.
Express Post orders are processed same day if received by 2pm or following day if after.
If you have not received your package within 7 business days, please check your tracking details or our FAQ's page for any information.
When will I receive tracking information:
You will receive your tracking details once your item/s have been dispatched.
US/Worldwide orders usually take between 10-16 business days to be delivered from the date they are posted although there might be a slight delay under the current COVID climate.
Australian orders usually take between 3-7 business days to be delivered from the date they are posted - a little bit longer to WA, NT & TAS.
** Please note that timeframes given on Pre-orders are general as we cannot guarantee the delivery of pre-orders within a certain timeframe, especially under the current COVID climate where flights are delayed/cancelled, these timeframes are an 'estimate' only.
All orders are sent via Australia Post parcel post with tracking.